Refund & Cancellation Policy

This policy explains when refunds are available for purchases made on Zipsom.com.

1. Digital Products Are Generally Non-Refundable

Because our e-books are digital goods delivered instantly upon payment, purchases are final and non-refundable once the download link has been successfully issued and accessed. This is standard practice for digital content, since it cannot be "returned" the way a physical product can.

2. When a Refund IS Available

We will happily issue a full refund or a replacement download link in the following situations:

• Duplicate payment — you were accidentally charged more than once for the same order
• Payment succeeded but delivery failed — you were charged, but the download link did not work, expired before use, and a replacement link could not resolve the issue
• Technical error on our end — you received a corrupted or incomplete file that we are unable to fix promptly

3. How to Request a Refund

Contact us within 7 days of your purchase with:

• Your Razorpay payment ID (shown on the success page after checkout)
• A brief description of the issue

We aim to respond to all refund requests within 2–3 business days.

4. Refund Processing Time

Approved refunds are issued back to your original payment method via Razorpay. Depending on your bank or payment provider, this typically takes 5–7 business days to reflect in your account after approval.

5. Cancellations

Since delivery is instant upon successful payment, orders cannot be "cancelled" after checkout is completed. If you change your mind before completing payment, simply close the checkout window — you will not be charged.

6. Contact

For refund requests or questions about this policy, please contact us.